Runbook PartnersGet my valuation
An aisle of boxed files at The National Archives, shelved floor to ceiling.

Buyers license records from the software that your company already uses.

These are the 19 systems that buyers see most often. Pick one to see what its export contains, its record type and a sample record.

Photo: The National Archives (UK), CC BY 3.0, grayscale.

Conversations

Work

Knowledge and SOPs

Customers

Diagrams

Fig. 3. How the exports of 19 systems sort into eight record types. Hollow dots are de-identified records.

Slack

Channels, threads, DMs, files

01 of 19
Exported as
Workspace export, JSON
Record type
Chat
What a buyer sees
Decisions and the discussion that led to them

One record from Slack, illustrative

# ops-escalations

DR

Dana R. 9:41

Rolled back 4.2.1. Root cause was the retry queue filling during the import.

LM

Lee M. 9:43

Adding a drain step to the runbook so this cannot repeat.

DR

Dana R. 9:44

Thanks. Closing the incident at 10:00.

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