Before you cancel Zendesk.

3.4 Export of Service Data. During and 30 days after the Subscription Term, Customer may export Service Data, except for Service Data that: (i) has been deleted according to the Documentation, including the Service Data Deletion Policy; (ii) was created in violation of this Agreement; or (iii) is legally restricted. Zendesk is not obligated to maintain or provide deleted Service Data.

zendesk.com, read October 29, 2026

After an account is cancelled, you can no longer sign in to your account and your account data will be deleted in accordance with the Service Data Deletion Policy. [...] If you cancel in the middle of a billing cycle, you can continue to use the account until your billing cycle ends. After your billing cycle ends, the cancellation takes effect. [...] Cancellations for sales-assisted (managed) accounts will be linked to your subscription term, regardless of your billing cycle.

support.zendesk.com, read October 29, 2026

Unless otherwise noted below, ninety (90) days after your Account for one of the Services listed below is canceled or terminated; or, except as noted below, nine (9) months after your trial has ended for one of the Services (assuming that you have not purchased a subscription to that Service), an automated process will begin that permanently deletes your Service Data for the canceled Service in accordance with the timelines set forth in the tables below. Once commenced, this process cannot be reversed and Service Data will be permanently deleted. [...] Ticketing System Functionality (excluding Agent Workspace Functionality) Structured Data Description Timeline for Deletion (after deletion process begins) for Cancellation, Termination or Migration Ticket Data 40 days User Data 40 days Attachments 40 days [...] Ticketing System Functionality, Help Center Functionality, and Community Forum Functionality Unstructured Service Data Description Timeline for Deletion (after deletion process begins) for Cancellation, Termination or Migration Backups 130 days

support.zendesk.com, read October 29, 2026

Yes, if the account is reactivated within 90 days. Within those 90 days, your account owner can reactivate the account upon request. If reactivated, Zendesk bills the account for the amount owed, from the time of cancellation to the present billing period. [...] When you cancel your account, you lose access to your data. [...] Contact Zendesk Customer Support to request a temporary account reactivation of your cancelled account. [...] Data exports are available from specific plans and require to be enabled on the account.

support.zendesk.com, read October 29, 2026

What's my plan? All Suites Growth, Professional, Enterprise, or Enterprise Plus Support Professional or Enterprise [...] The exporting tools described in this article are not available on Team plans. However, customers on all Zendesk plans can use the Zendesk REST API to export data. [...] Zendesk admins can export account data, such as tickets, users, or organizations, to JSON, CSV, or XML files.

support.zendesk.com, read October 29, 2026

Exports tickets, users, or organizations to JSON files. Accounts with more than one million tickets are downloaded in 31-day increments. [...] Exports ticket data to CSV files. The data does not include deleted tickets, ticket comments, or ticket descriptions.

support.zendesk.com, read October 29, 2026

To run an XML export, select request file next to each option. Setting a date range or selecting a data type is not available. [...] Exports data to an XML file. The data includes: Accounts: All the settings for your account Groups: Detailed information about your groups Organizations: Detailed information about your organizations Tickets: All the details (including comments) for all your tickets Users: A list of all your users (end users, agents, and admins) [...] XML-exported ticket data doesn't include custom ticket fields, metric sets, or comment metadata. [...] Full XML and user XML exports are not available for accounts with more than 200,000 tickets.

support.zendesk.com, read October 29, 2026

Important: To protect the data in your Zendesk account, data exports are not enabled by default in Zendesk accounts. The account owner must contact Zendesk Customer Support to enable data exports in the account.

support.zendesk.com, read October 29, 2026

When the export is complete, Zendesk sends you an email containing a download link. Clicking the link downloads a zip file containing your JSON, CSV, or XML files. The larger the export, the more files you can expect the zip file to contain. The download link is valid for at least three days. [...] Depending on the requested export date range and your account's level of ticket activity, the export process can take anywhere from a few minutes to a day or more.

support.zendesk.com, read October 29, 2026

XML exports can have a maximum file size of 500MB. This translates to roughly 200,000 tickets. [...] If a single ticket has more than 1 MB of data, the comments are not included in the JSON file. [...] If a single ticket has more than 1 MB of data, the ticket is excluded from the report.

support.zendesk.com, read October 29, 2026

Clicking the link downloads a zip file containing your JSON, CSV, or XML files. [...] Zendesk exports the data in "NDJSON" or Newline Delimited JSON format.

support.zendesk.com, read October 29, 2026

Deleted tickets appear in a Deleted tickets view for 30 days. After that time, they are automatically permanently deleted. [...] If a ticket is in an archived state (greater than 120 days since marked as solved) before being deleted, it will not display in the deleted tickets view.

support.zendesk.com, read October 29, 2026

Some emails may be flagged as spam and be either completely rejected or sent to the suspended tickets queue, where they may be permanently deleted or recovered. [...] All unrecovered suspended tickets are automatically deleted after 14 days. [...] Suspended tickets that are automatically deleted cannot be recovered and are permanently removed.

support.zendesk.com, read October 29, 2026